About Technical Communication
How to communicate technical information. The fundamentals. Methods of communication, from written reports to video. Visual communication. The costs of bad communication.
Understanding your Audience
Use of the material - where and how. How to be a good technical communicator. How to develop good habits.
The Purpose and Scope of your Message
Factors that enhance your message. Those that detract from it. Starting on a communication project. Planning. The purpose of your documentation. Planning checklist.
Collecting and Sorting Information
Assembling the facts. Making a start. Steps to follow. The Reason tool. The Control tool. The Source tool. Library classification systems. Writing to be understood. Dividing your work.
Making notes. Identifying sources of information. Interviewing people. Documents held by the client. Books and trade magazines. The Internet. Collating, classifying and evaluating. Indexes.
Preparing and Presenting Information
Methods of presenting the information. Slide making. Desktop publishing. Filming. Recording. Structuring for impact. Graphics. Drawings and diagrams. Photographs. Algorithms. Tables. Graphs and charts. Symbols, abbreviations, acronyms and formulae. Copyright.
Preparing and Presenting Information (continued)
Technical manuals. Technical articles. Information sheets. Sales and technical presentation. Lecture and conference material. Specifications. Abstracts. Press releases. Handbooks.
Overseas Markets - Basic design. Text guidelines. Using a translator. Globalisation. Localisation. What to say. Bringing about change. What result do you want? What are you selling?
Sending Communications Overseas
Electronic communications. Airmail delivery. Packages sent by sea mail. Illustrations. Graphic design. Form and arrangement in a communication. The outline analysis.
Microfilm, Videotape, Photocopies. Paper sizes. Typesetting. Binding. Choosing paper. The Audience: Who, what, where, why and when. The opening. Software to help technical writers.